CX Tools & Techniques for EX
A flexible workforce is a key component of any organization's strategy to navigating current challenges and staying competitive for the long run. Developing engaged employees who are committed to the organizations goals and able to meet each new wave of change successfully is crucial to achieving this flexibility. My organization has, like many others, built a strong customer experience (CX) program with a full suite of tools and processes designed to track and improve our customer's experience that we are now looking to leverage for our employee's experience (EX) initiatives.
For example, to better understand our employee's experience in the workflow, we're leveraging the journey mapping techniques we used with our customers to redesign our online payment processing. The workflow maps and feedback generated from these employee journey mapping sessions will be leveraged by various groups within the organization to improve and optimize the workflow.
I'd love to connect and share with others working on improving the employee experience in their organization or any of my other areas of interest listed below. I can be reached at collaborate@jevack.net or connect with me on LinkedIn.
- People leadership and team development
- Performance support systems
- Web and learning content management systems
- Learning management systems
- Content modeling and information architecture
- Web development and systems
- Learning methodologies and frameworks
- IT best practices